Online Reputation

The Nine Things you should ALWAYS do when Responding to 1 and 2 Star Reviews

As a business owner, one of the worst feelings is getting a 1 or 2-star rating and review from an upset customer.  Whenever one of these bad ratings comes through, it’s natural to go through a range of mixed emotions; from shock, to anger, to fear, to frustration, and back to anger again.  But very rarely is empathy brought into play, which is the ONE emotion that makes all the difference…

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how to respond to negative reviews how to manage your online reputation

How to Manage Your Online Reputation

how to respond to negative reviews how to manage your online reputation

Forbes Magazine, Gallup, Harvard Business Review and Pew Research all say that we are in “nothing short of a trust crises.”  People are looking for organizations they can trust, and 31% of consumers polled are even willing to pay more for it. 
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