Responding to reviews

The Nine Things you should ALWAYS do when Responding to 1 and 2 Star Reviews

As a business owner, one of the worst feelings is getting a 1 or 2-star rating and review from an upset customer.  Whenever one of these bad ratings comes through, it’s natural to go through a range of mixed emotions; from shock, to anger, to fear, to frustration, and back to anger again.  But very rarely is empathy brought into play, which is the ONE emotion that makes all the difference…

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how to respond to reviews

Responding to Reviews: Why, When, and How

how to respond to reviews

Whether you pay attention to them or not, reviews are now a key element of your brand’s reputation and online success. Customers head to the internet to tell the world what they think about your website experience, product and customer service, and shoppers use those reviews to determine where they will buy, and who they will avoid…

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